Eligible refund or review cases
- You were charged, but FandomWar did not create the conquest because confirmation arrived at or after the five-minute reservation expiry.
- The provider captured a duplicate payment for the same intended attack.
- The provider-confirmed amount or currency did not match FandomWar’s persisted reservation and no conquest was delivered.
- A verified technical failure prevented the paid digital result from being delivered and FandomWar cannot safely complete it.
- The payment was unauthorized, fraudulent, or otherwise refundable under applicable law or the Merchant of Record’s requirements.
Normally not eligible
- Another fandom reconquers the territory after the 60-minute protection period.
- The buyer changes their mind after a correctly delivered conquest, except where mandatory consumer law provides otherwise.
- The buyer expected permanent ownership, guaranteed traffic, YouTube views, engagement, rankings, prizes, or financial return that FandomWar never offered.
- A submitted logo, link, video, alias, or other community asset is hidden or removed for moderation while the underlying conquest remains valid.
- The fandom or community disagrees internally about who authorized or funded an otherwise valid purchase.
Late payments
A provider confirmation timestamp equal to or later than the reservation expiration is a late payment. FandomWar does not transfer the territory, raise its official price, activate protection, or publish a victory. It records the payment for refund/reconciliation review and protects any newer reservation or conquest from being overwritten.
How to request help
Contact Support as soon as possible and, where practicable, within 30 days of payment. Include the territory, approximate checkout date/time, payment-provider reference, amount, currency, and the email used at checkout. Never send a complete card number or security code.
We may request additional evidence needed to locate the transaction, verify request ownership, and distinguish a delivery issue from normal reconquest.
How refunds are issued
Approved refunds are initiated through the payment provider to the original payment method. Bank and payment-network processing times vary. FandomWar cannot send a refund to another person, community, wallet, or payment method.
A payment under review is not yet an approved refund. If a charge is disputed directly with a bank, the Merchant of Record’s dispute process may apply.
Mandatory consumer rights
Nothing in this Policy limits non-waivable rights under applicable consumer law. Where the law provides a cancellation or withdrawal right for immediately supplied digital content, the payment checkout and applicable provider terms may request the acknowledgements required to begin digital delivery immediately.